Voice Services
Enterprise-grade business phone system — cloud PBX, mobile apps, video conferencing, and SMS. Built for professional services firms.
A modern business phone system that works the way your firm actually works. Clients call a single line. Attorneys take the call from a desk, a mobile, or a home office. Calls get logged. Voicemails arrive as transcripts in your inbox. And when the office internet is down, the phones keep ringing through to your mobile — because your clients shouldn't know you had an outage.
Pick the right plan for each user.
You're not locked into one tier — mix plans across your team. A receptionist doesn't need video conferencing; a partner might. Pay for what each user actually uses.
- Unlimited US calling
- Desktop + mobile app
- Voicemail with transcription
- Call recording
- Auto attendant + hunt groups
- QoS dashboard + call history
- No video conferencing
- No SMS messaging
- Everything in Express
- Free device included
- Free calling to 23 countries
- Video conferencing — 25 participants
- Team chat + AI meeting recap
- SMS — 25 msgs/user/mo
- Outlook + G Suite integrations
- File backup + sync (5 GB)
- Everything in Essentials
- Free calling to 33 countries
- Video — 100 participants
- 5 concurrent devices per user
- Advanced hunt groups (call center features)
- SMS — 500 msgs/user/mo
- Web fax included
- CRM integrations — Zoho, Zendesk
- File backup + sync (50 GB)
- Everything in Pro
- Video — 200 participants
- End-to-end encryption
- SMS — 1,000 msgs/user/mo
- Salesforce, ServiceNow, MS Dynamics
- NetSuite integration
- File backup + sync (200 GB)
- Full call center supervisor tools
All prices are per user per month on month-to-month terms. No long-term contract required.
Full feature comparison.
Every feature across every tier, in one place.
| Feature | Express | Essentials | Pro | Enterprise |
|---|---|---|---|---|
| Core Calling | ||||
| Free device included | — | ✓ | ✓ | ✓ |
| Concurrent endpoints per user | 1 phone + apps | 1 phone + apps | 5 | 5 |
| Desktop + mobile apps | ✓ | ✓ | ✓ | ✓ |
| Unlimited US calling | ✓ | ✓ | ✓ | ✓ |
| Free international calling | — | 23 countries | 33 countries | 33 countries |
| Local number + caller ID | ✓ | ✓ | ✓ | ✓ |
| Auto attendant | ✓ | ✓ | ✓ | ✓ |
| Call forwarding | ✓ | ✓ | ✓ | ✓ |
| Call transfer, hold, 3-way, music on hold | ✓ | ✓ | ✓ | ✓ |
| Hot desking | ✓ | ✓ | ✓ | ✓ |
| Paging + intercom + call park/pickup | ✓ | ✓ | ✓ | ✓ |
| SPAM call blocking + tagging | ✓ | ✓ | ✓ | ✓ |
| Emergency services notification | ✓ | ✓ | ✓ | ✓ |
| Voicemail + transcription | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ |
| Web fax | — | — | ✓ | ✓ |
| Basic hunt groups | ✓ | ✓ | ✓ | ✓ |
| Advanced hunt groups (call center) | — | — | ✓ | ✓ |
| AI call recap | — | ✓ | ✓ | ✓ |
| Collaboration & Productivity | ||||
| Presence + 2-way sync | ✓ | ✓ | ✓ | ✓ |
| 1-on-1 + group chat | — | ✓ | ✓ | ✓ |
| AI assistant | — | ✓ | ✓ | ✓ |
| SMS per user/month | — | 25 | 500 | 1,000 |
| File backup, sync & share | — | 5 GB | 50 GB | 200 GB |
| Video Conferencing | ||||
| HD video participants | — | 25 | 100 | 200 |
| HD audio conferencing (200 participants) | — | ✓ | ✓ | ✓ |
| International dial-in numbers | — | ✓ | ✓ | ✓ |
| Meeting rooms | — | ✓ | ✓ | ✓ |
| Screen sharing + annotation | — | ✓ | ✓ | ✓ |
| Unlimited recordings | — | ✓ | ✓ | ✓ |
| AI-powered meeting recap | — | ✓ | ✓ | ✓ |
| Calendar sync + in-meeting chat/notes | — | ✓ | ✓ | ✓ |
| Meeting security (passwords, lock) | — | ✓ | ✓ | ✓ |
| End-to-end encryption | — | — | ✓ | ✓ |
| Analytics | ||||
| QoS dashboard + call history | ✓ | ✓ | ✓ | ✓ |
| Service adoption dashboard | — | — | ✓ | ✓ |
| Integrations | ||||
| Active Directory + Chrome click-to-call | ✓ | ✓ | ✓ | ✓ |
| Outlook, G Suite, Slack, Office 365 meetings | — | ✓ | ✓ | ✓ |
| Sugar CRM, Zoho CRM, Zendesk | — | — | ✓ | ✓ |
| Salesforce, ServiceNow, NetSuite, MS Dynamics | — | — | ✓ | ✓ |
| Call Center (Advanced Hunt Groups) | ||||
| Agent log in/out | — | — | ✓ | ✓ |
| Call queuing + wrap-up time + greetings | — | — | ✓ | ✓ |
| Wallboards + scheduled reports | — | — | ✓ | ✓ |
| Supervisor monitor, whisper, barge | — | — | ✓ | ✓ |
| Data Retention & Archiving | ||||
| 30-day rolling retention (voice, chat, SMS) | ✓ | ✓ | ✓ | ✓ |
| 1/3/7/10-year retention (add-on) | Available | Available | Available | Available |
Also available.
Add-ons and specialty services — priced individually based on your configuration.
Resource Lines
Shared lines for lobby phones, conference rooms, call queues, and common-area phones. No user seat required.
Traditional Fax Machines
Keep your existing fax machines running on the new system — analog telephone adapters (ATA) for fax hardware that needs a physical line.
eFax
Send and receive faxes as email attachments. Inbound faxes arrive as PDFs; outbound sends from any device. Ideal for HIPAA and legal workflows.
Toll-Free Numbers
Vanity or standard 800/888/877 numbers. Route to any extension, queue, or auto-attendant.
International Calling
Per-minute rates for countries not included in your plan's free calling. Volume discounts for high-usage firms.
Extended Archiving
1-year, 3-year, 7-year, or 10-year retention plans for voice, chat, and SMS — for law firms, CPAs, and regulated industries that require long-term records.
Additional Local Numbers
Multiple local numbers for branches, departments, or marketing tracking. Keep your existing numbers — we handle porting.
Compliance Recording Storage
Expanded call recording retention for firms subject to FINRA, SEC, or similar regulations. Tamper-evident audit trails included.
IP Desk Phones
Compatible Polycom, Yealink, and Cisco desk phones — purchased outright or rented as part of your plan. Plug-and-play provisioning.
Implementation + onboarding.
A one-time fee that gets your firm live without downtime. We port your existing numbers, deploy phones pre-configured, train your team, and stay on standby during cutover.
What's included in onboarding:
- Number porting from your current carrier
- Auto-attendant menu design + recording
- Hunt group and call flow configuration
- Hardware pre-staging and provisioning
- User training (live session + recorded)
- Voicemail setup for every user
- Go-live support and same-day fixes
- 30-day post-launch check-in
Multi-site deployments and complex migrations (20+ users, custom integrations, compliance requirements) are scoped individually — but the number above is what most single-site professional services firms pay.
Ready to switch?
Tell us about your current setup — how many users, where you are, what you're trying to fix. We'll send back a scoped quote within one business day.
Request a Quote