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Managed IT, Security & Compliance.
Full-lifecycle IT services built for professional services firms — from day-to-day helpdesk to enterprise-grade cybersecurity and compliance documentation.
Managed IT & Helpdesk
Proactive monitoring, automated maintenance, and fast support so your staff stays productive and your systems stay stable.
- —Remote helpdesk — unlimited at Standard and above, priority at Premium
- —24/7 device health monitoring via enterprise RMM
- —Automated patching — OS, third-party apps, drivers
- —Scheduled maintenance and optimization
- —Asset inventory and lifecycle tracking
- —Baseline configuration and endpoint hardening
- —Software deployment and bloatware removal
- —BitLocker encryption guidance; enforced via Intune at Premium+
- —Onboarding and offboarding procedures
- —Escalation to onsite support when needed
Cybersecurity & EDR
Managed endpoint and identity protection with 24/7 SOC-backed threat detection, investigation, and response — not just alerts.
- —Managed EDR — threat monitoring, investigation, response
- —Identity threat detection (ITDR) for Microsoft 365
- —Admin account protections and role-based access
- —MFA strategy and conditional access guidance
- —Secure onboarding/offboarding and account hygiene
- —Security baseline and hardening — workstations and M365
- —Local admin reduction strategy
- —Browser and email hardening recommendations
- —Password policy, SSO, and MFA best practices
- —Managed Security Awareness Training
Microsoft 365 Management
Licensing, administration, and security hardening for Microsoft 365 — deployed correctly from day one and kept that way.
- —Tenant setup and licensing guidance
- —Security defaults, baselines, and MFA deployment
- —User provisioning, groups, shared mailboxes
- —Mail routing, SPF/DKIM/DMARC configuration
- —Device and identity alignment for secure access
- —Email migration planning and cutover support
- —Domain, DNS, and mail flow configuration
- —Teams, SharePoint, and OneDrive standardization
- —M365 backup for mail, Teams, SharePoint, and OneDrive
- —Post-migration cleanup and documentation
Backup & Disaster Recovery
Managed backup for workstations and servers, M365 backup, and tested recovery procedures — not just a backup that sits there.
- —Managed backup — workstation and server
- —Microsoft 365 backup (mail, Teams, SharePoint, OneDrive)
- —Ransomware-aware recovery planning
- —Documented restore procedures with tested RTOs
- —Rapid restore execution when incidents occur
- —Bare-metal recovery options where applicable
- —File, mailbox, and item-level recovery support
- —Business continuity planning for regulated environments
Network & Infrastructure
Reliable, secure networking with proper segmentation and monitoring — enterprise-grade platforms and beyond.
- —Firewall configuration and rules review
- —Managed switch, Wi-Fi, and gateway deployment
- —VLAN segmentation and guest network design
- —Dual-WAN failover configuration
- —IDS/IPS and network-level threat monitoring
- —New office deployments and structured cabling coordination
- —Rack/closet cleanup and documentation
- —Printer and line-of-business app setup
- —Vendor coordination for ISP and phone systems
- —Ongoing network monitoring and config backups
Compliance Consulting
Practical compliance program management for regulated verticals — not policy templates collecting dust. Available as the Compliance tier of our managed plans or as standalone engagements for existing clients.
- —IRS Publication 4557 WISP drafting & annual review
- —Attorney data security & state bar ethics alignment
- —HIPAA-aligned IT practices for medical and dental
- —NYDFS 23 NYCRR Part 500 readiness — see dedicated page →
- —Documented incident response plan + annual tabletop exercise
- —Annual third-party vendor security review
- —Security awareness training with phishing simulation
- —Dark web credential monitoring
- —Secure password vault deployment & management
- —Quarterly admin access review & attestation
- —Monthly patching & vulnerability status reports
- —Annual compliance attestation letter for auditors & insurers
Workstation packages. Per user, per month.
Most clients choose a flat monthly managed plan. Pricing is per user and includes everything listed — no surprise add-ons. Managed plans begin with a one-year agreement, with scope documented in the Master Services Agreement — so both sides know exactly what's covered. We'll recommend the right tier after a discovery call.
- Microsoft 365 Business Standard (full productivity suite)
- Centralized RMM & patching
- Automated OS, third-party app & driver patching
- Endpoint + identity protection (EDR + ITDR)
- Email backup & archiving
- Documented environment & asset inventory
- Onboarding & offboarding workflows
- Unlimited business-hours support
- Everything in Standard, plus:
- M365 Business Premium (Defender + Intune)
- Managed device compliance & encryption
- Conditional access & device-trust policies
- Data loss prevention (DLP)
- Advanced email security (phishing + sandboxing)
- Workstation backup / BCDR
- Enterprise password vault (SSO & shared vaults)
- Priority business-hours support (front-of-queue)
- Everything in Premium, plus:
- Security awareness training + phishing sim
- Dark web credential monitoring
- Secure password vault
- WISP drafting & annual review
- Incident response plan + annual tabletop
- Quarterly admin access review
- Monthly patching & vulnerability report
- Annual compliance attestation letter
- Quarterly business review
Available à la carte or with any plan.
Response commitments, in writing.
Response during business hours
Response during business hours
Next business day response
Premium rate — discuss at onboarding
What "unlimited support" actually means.
Unlimited business-hours support covers reactive helpdesk and standard administration for the managed environment. Project work, after-hours coverage, and certain specialized engagements are scoped and billed separately at our published rates. We're transparent about the line — you should never get a surprise invoice.
- — Reactive helpdesk for managed users and devices
- — M365 user, mailbox, and group administration
- — Endpoint and identity issue resolution
- — Software install and configuration on managed devices
- — Printer and peripheral troubleshooting
- — Password resets, MFA enrollment, account recovery
- — Standard onboarding and offboarding workflows
- — Routine network and security monitoring response
- — Projects, migrations, and new-office buildouts
- — After-hours and weekend work
- — Onsite dispatch (covered by dispatch fee + onsite rate)
- — Hardware procurement and lifecycle replacement
- — Structured cabling and physical install work
- — Practice-management software consulting beyond first-touch
- — Litigation hold, eDiscovery, and forensic engagements
- — Home network and personal-device support
- — Vendor-caused outages requiring extended coordination
Final scope is documented in the Master Services Agreement and Statement of Work. When something falls in a gray area, we tell you up front whether it's in-scope, with a quoted estimate when applicable.
Project & break-fix rates.
Worried the switch will be worse than staying?
The number one reason firms stay with a mediocre IT provider is fear of the migration. So we designed onboarding to be boring: your staff keeps working, your email keeps flowing, and the changeover happens quietly in the background.
Audit & quiet deployment
We document your environment — every device, account, license, and credential — and deploy our monitoring and EDR alongside whatever's already there. Nothing is removed yet. Your staff notices nothing.
Baseline & cutover
Security baseline applied, MFA enrolled, backups verified with a test restore, old vendor's tooling retired. Anything disruptive is scheduled after hours and announced in advance — no surprise downtime, ever.
Documentation handoff & review
You receive your environment documentation — asset inventory, network map, credential vault access. It's yours, not ours. We close with a review call: what we found, what we fixed, what's next.
Most onboardings complete in 1–3 weeks depending on environment size. Onboarding is scoped and priced up front — see the FAQ for details.
Not sure which plan fits? Let's figure it out together.
We'll do a free 15-minute discovery call, review your current environment, and recommend the right tier — no pressure, no upsell.
Free 15-Minute IT Consultation