Managed IT, Security & Compliance

Full-lifecycle IT services built for professional services firms — from day-to-day helpdesk to enterprise-grade cybersecurity and compliance documentation.

Managed IT & Helpdesk

Proactive monitoring, automated maintenance, and fast support so your staff stays productive and your systems stay stable.

Remote helpdesk — unlimited at Standard and above, priority at Premium
24/7 device health monitoring via enterprise RMM
Automated patching — OS, third-party apps, drivers
Scheduled maintenance and optimization
Asset inventory and lifecycle tracking

Baseline configuration and endpoint hardening
Software deployment and bloatware removal
BitLocker encryption guidance; enforced via Intune at Premium+
Onboarding and offboarding procedures
Escalation to onsite support when needed

Cybersecurity & EDR

Managed endpoint and identity protection with 24/7 SOC-backed threat detection, investigation, and response — not just alerts.

Managed EDR — threat monitoring, investigation, response
Identity threat detection (ITDR) for Microsoft 365
Admin account protections and role-based access
MFA strategy and conditional access guidance
Secure onboarding/offboarding and account hygiene

Security baseline and hardening — workstations and M365
Local admin reduction strategy
Browser and email hardening recommendations
Password policy, SSO, and MFA best practices
Managed Security Awareness Training

Microsoft 365 Management

Licensing, administration, and security hardening for Microsoft 365 — deployed correctly from day one and kept that way.

Tenant setup and licensing guidance
Security defaults, baselines, and MFA deployment
User provisioning, groups, shared mailboxes
Mail routing, SPF/DKIM/DMARC configuration
Device and identity alignment for secure access

Email migration planning and cutover support
Domain, DNS, and mail flow configuration
Teams, SharePoint, and OneDrive standardization
M365 backup for mail, Teams, SharePoint, and OneDrive
Post-migration cleanup and documentation

Backup & Disaster Recovery

Managed backup for workstations and servers, M365 backup, and tested recovery procedures — not just a backup that sits there.

Managed backup — workstation and server
Microsoft 365 backup (mail, Teams, SharePoint, OneDrive)
Ransomware-aware recovery planning
Documented restore procedures with tested RTOs

Rapid restore execution when incidents occur
Bare-metal recovery options where applicable
File, mailbox, and item-level recovery support
Business continuity planning for regulated environments

Network & Infrastructure

Reliable, secure networking with proper segmentation and monitoring — enterprise-grade platforms and beyond.

Firewall configuration and rules review
Managed switch, Wi-Fi, and gateway deployment
VLAN segmentation and guest network design
Dual-WAN failover configuration
IDS/IPS and network-level threat monitoring

New office deployments and structured cabling coordination
Rack/closet cleanup and documentation
Printer and line-of-business app setup
Vendor coordination for ISP and phone systems
Ongoing network monitoring and config backups

Compliance Consulting

Practical compliance program management for regulated verticals — not policy templates collecting dust. Available as the Compliance tier of our managed plans or as standalone engagements for existing clients.

IRS Publication 4557 WISP drafting & annual review
Attorney data security & state bar ethics alignment
HIPAA-aligned IT practices for medical and dental
NYDFS 23 NYCRR Part 500 readiness for NY firms — see dedicated page →
Documented incident response plan + annual tabletop exercise
Annual third-party vendor security review

Security awareness training with phishing simulation
Dark web credential monitoring
Secure password vault deployment & management
Quarterly admin access review & attestation
Monthly patching & vulnerability status reports
Annual compliance attestation letter for auditors & insurers

Plans & Pricing

Workstation packages. Per user, per month.

Most clients choose a flat monthly managed plan. Pricing is per user and includes everything listed — no surprise add-ons. We'll recommend the right tier after a discovery call.

Standard

Sentinel Workstation Package — Standard

Established firms that need reliable IT.

^$109

per user / month

Microsoft 365 Business Standard (full productivity suite)
Centralized RMM & patching
Automated OS, third-party app & driver patching
Endpoint + identity protection (EDR + ITDR)
Email backup & archiving
Documented environment & asset inventory
Onboarding & offboarding workflows
Unlimited business-hours support

Get Started

Available à la carte or with any plan.

Security & Backup

Managed EDR — Standard

24/7 SOC-backed endpoint detection & response

$15/device

Endpoint + Identity Protection

Managed EDR + M365 identity threat detection

$25/user

Workstation BCDR

Image-based backup with bare-metal recovery

$20/device

Secure Password Vault

Enterprise password manager with SSO & shared vaults

$10/user

Security Awareness Training + Phishing Sim

Monthly training modules, simulated phishing campaigns, and per-user completion reporting

$10/user

Dark Web Credential Monitoring

Continuous 24/7 monitoring of your domains across breach databases, dark web forums, and paste sites — instant alerts when employee credentials appear

$120/mo/firm

Infrastructure & Services

Network Monitoring — Standard

Managed gateway/switch/Wi-Fi, dual-WAN, IDS/IPS

$149/site

M365 Backup + Email Archiving

Daily backup of mail, Teams, SharePoint, OneDrive

$10/user

Domain Package — Standard

Registration, managed DNS, SPF/DKIM/DMARC

$149/yr

Security Onboarding

One-time: RMM deploy, EDR/ITDR activation, MFA, baseline

$995 once

Data Recovery Coordination

Third-party data recovery coordination — we manage the vendor relationship, chain of custody, and communication from drive failure through recovery completion. Per incident.

$999/incident

Fractional vCISO

Quarterly security reviews, board reporting, IR plan ownership, insurance liaison — your named security officer without the full-time cost

From $1,500/mo

Hardware Procurement & Lifecycle

Workstations, servers, networking gear — we source, deploy, warrant-track, and schedule refresh cycles so you have one point of contact

M365 Copilot Readiness & AI Governance

Data classification, permissions audit, sensitivity label deployment, shadow AI blocking, and governance policy — before AI tools access your firm's data

Learn more →

Looking for business voice?

Enterprise-grade cloud PBX with 4 tiers starting at $25/user/month — full feature comparison, add-ons, and onboarding details on our dedicated Voice Services page.

View Voice Services →

Multi-location & volume pricing available. Organizations with 50+ users or multiple offices receive custom per-user pricing. Multi-site network monitoring, enterprise onboarding, and dedicated account management are available for larger engagements. Contact us for a custom quote →

Service Response Commitments

Priority (P1 — System Down): 1-hour response during business hours

High (P2 — Major Impact): 4-hour response during business hours

Standard (P3 — Non-critical): Next business day

After-Hours Urgent: Available at premium rate — discuss at onboarding

What "Unlimited Support" Means

Unlimited business-hours support covers reactive helpdesk and standard administration for the managed environment. Project work, after-hours coverage, and certain specialized engagements are scoped and billed separately at our published rates. We're transparent about the line — you should never get a surprise invoice.

Included in the monthly plan

· Reactive helpdesk for managed users and devices
· M365 user, mailbox, and group administration
· Endpoint and identity issue resolution
· Software install and configuration on managed devices
· Printer and peripheral troubleshooting
· Password resets, MFA enrollment, account recovery
· Standard onboarding and offboarding workflows
· Routine network and security monitoring response

Scoped & billed separately

· Projects, migrations, and new-office buildouts
· After-hours and weekend work
· Onsite dispatch (covered by dispatch fee + onsite rate)
· Hardware procurement and lifecycle replacement
· Structured cabling and physical install work
· Practice-management software consulting and training beyond first-touch
· Litigation hold, eDiscovery, and forensic engagements
· Home network and personal-device support
· Vendor-caused outages requiring extended coordination

Final scope is documented in the Master Services Agreement and Statement of Work. When something falls in a gray area, we tell you up front whether it's in-scope, with a quoted estimate when applicable.

Labor Rates

Project & break-fix rates.

Remote Support — Business Hours

15-min minimum

$185/hr

Remote Support — After Hours

1-hr minimum

$275/hr

Bench Labor — Standard

1-hr min, 15-min increments

$185/hr

Engineering — Projects & Migrations

1-hr min, 15-min increments

$200/hr

Onsite Support — Business Hours

2-hr min + $95 dispatch fee

$235/hr

Onsite Support — After Hours

2-hr min + $95 dispatch fee

$350/hr

Dispatch Fee — Local

Flat fee per onsite visit

$95 flat

Not sure which plan fits? Let's figure it out together.

We'll do a free 15-minute discovery call, review your current environment, and recommend the right tier — no pressure, no upsell.

Schedule a Free Call